Get to know me
About Suyog Shelar
I am Suyog Shelar, an Operations & Customer Experience Leader with over 22 years of global BPO and service delivery experience, specialising in transforming teams, elevating customer satisfaction, and scaling high-performing business operations across the USA, UK, Europe, and APAC markets.
Across my leadership career, I have managed large-scale delivery centres (600+ FTE), built new business units from the ground up, driven P&L profitability, delivered process excellence, and partnered with global brands to improve their customer experience, NPS, CSAT, and overall business performance.
I’ve worked across BPO, Contact Centres, E-Commerce, BFSI, Telecom, Travel, Government projects, and Technology support, successfully leading end-to-end operations, new process transitions, automation initiatives, and performance improvement programs.
Today, through my blog and consulting services, I help:
Individuals build a happier, balanced, and more meaningful life
Professionals grow through motivation, mindset, and career guidance
Businesses improve operations, customer experience, and revenue performance
My passion is simple — to inspire, transform, and add real value.
Mission
o share simple, practical insights on leadership, motivation, career growth, communication, and smart technology that help individuals improve personally and professionally.
Vision
To inspire people to grow with the right mindset, modern skills, and the confidence to lead a better life.
